I'm not really interested in promoting one business over another, but when I experience exceptional customer experience, repeatedly, I just have to say something.
This Home Depot is just down the road from me. Usually, in the past, I have preferred to frequent Lowe's because I found that their staff was easier to find when needing assistance. However... over the years I have learned that Lowe's associates do not always have a great depth of knowledge in their products. When I really needed help, I would head to Home Depot, which I always found crowded and help hard to find, but when I did find someone, they knew what they were talking about.
That has all changed for me! Now I head right for the Home Depot down the road on Katella, here in Orange, CA. The first time I went was to have keys made for my dog walking clients. I was greeted upon entering, directed to where the keys were made. Upon getting lost (of course) I was then asked by two associates what could they do for me. One of them walked me to the key kiosk and then called the "key guy".
The "key guy" kept up a cheerful banter as he quickly made the copies and then suggested which would be the best key rings to use for my purpose. Inexpensive, but sturdy.
I saw the manager on my way out and explained that this was the best Home Depot I had ever been in! I agreed to fill out an online comment sheet - which I usually don't do, but made a point of this time.
Was it just a good day at Home Depot? How would they perform over time?
Exactly the same cheerful, prompt, knowledgeable, personal assistance in the half a dozen times I've been back.
This store has a happy staff, which means to me they have an excellent manager who knows how to treat his customers and his employees.
Wish our people in Washington would take a page from this store's business protocol!
Where have you experienced exceptional service lately?